- If you are wrapping up a training session, don't just list the topics that were covered. Take advantage of the opportunity to reinforce key aspects of what has been learnt.
- If it was a session in which people provided input, let them know what will be done with what you have collected, and about any ongoing involvement they can have.
- If you presented information, give people an opportunity to ask questions. (Don't scrimp here - a pet hate of my friend and colleague Claire Rodgers at Fitzroy Basin Association is leaving insufficient time for questions that do justice to your topic.)
- If you set homework during the session, remind participants of the homework.
- If people volunteered to do something, remind them of their commitment.
- If there is one really important message in what you have communicated, finish by restating the message.
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